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Council Payment Kiosks

self service payment kiosk located in a council reception

Revolutionise Your Council Payments with EasyPay Network

Are you tired of long queues, inefficient payment processes, and the hassle of handling cash payments in your local government office? Look no further! EasyPay Network introduces a game-changing solution that will transform the way local authorities and councils handle payments.

self service payment kiosk located in a council reception

Automate Council Payment Solutions for Enhanced Efficiency

EasyPay Network’s self-service payment kiosks are designed with one goal in mind: to make council and local authority payments easier, quicker, and more convenient. Say goodbye to frustrating queues and hello to improved customer service and staff utilisation.

  • Secure Automated Payments: With our payment kiosks, you can securely collect payments while maintaining clear audit trails. Eliminate the risk associated with cash handling and ensure the safety of your transactions.
  • Improved Customer Experience: Our self-service payment kiosks are tailored for councils, offering a user-friendly touchscreen interface. Customers can pay for various local authority services instantly, including council tax, school meals, utilities, fines, bills, and business rates.
  • Increased Revenue: EasyPay Network’s kiosks are proven to be cost-saving and income-generating solutions for councils. Collect payments more efficiently and reduce overall transaction costs. You can even create additional revenue by displaying optional on-screen advertising.

Maximize Efficiency and Space

These kiosks not only benefit your customers but also your organisation. Here’s how they can help:

  • Efficiency Boost: While customers pay for their council services at a self-service kiosk, staff will be freed up to deal with more complex queries in a timely manner, minimising customer complaints and improving employee morale.
  • Space Optimization: Our kiosks are designed with space efficiency in mind, taking up less space in customer-facing areas and due to our cashless solutions, they also free up valuable space in your cash room.
  • Eco-friendly: Our self-service kiosks are designed to be energy efficient, consuming less power than traditional manned service points that deal with payments. Our remote monitoring and maintenance means that we can solve the vast majority of issues remotely, reducing the need for physical visits and therefore unnecessary carbon emissions.

Payment Kiosks Customized to YOUR Needs

We understand that every council is unique, which is why our payment kiosks are fully customisable to suit your requirements.

Chesterfield Borough Council Payment Kiosks
At Chesterfield Borough Council, we upgraded many internal hardware components, and then replaced the existing software with a custom solution.
  • Tailored Design: From wall-mounted solutions to compact countertop options, our kiosks come in various configurations, and you can customize their appearance to match your branding.
  • Integration: Our bespoke software seamlessly integrates with your existing systems and databases, ensuring a smooth payment process. You’ll also receive free lifetime software updates to keep your kiosks futureproof.
  • Display Any Digital Content: You can display messages, videos, images, or presentations on the kiosk screen between transactions. Keep your customers informed about events, campaigns, or even local charities and causes they can support.

Ready to take the next step?

Contact us today to learn how EasyPay Network can revolutionise your council payments, enhance local government services, and provide UK council payment options that are second to none.

Chesterfield Borough Council Payment Kiosks

Chesterfield Borough Council

Chesterfield Borough Council chose EasyPay Network to take operational ownership of their existing payment kiosks, and to provide a bespoke package of technical support and management.

Challenge

Chesterfield Borough Council had been using three self-service kiosks to enable customers to access and pay for a multitude of Council Services. Their kiosks were well-used and demonstrated excellent value, generating over £6 million in revenue per year – much of which was cash payments. 

The existing payment kiosks were purchased outright from Banking Automation, along with a package of support. After the agreed support term had expired, this provider was no longer able to deliver support or offer any additional warranty for the kiosks. With no remote or in-person technical support in place, the Council would face immediate detrimental impact both financially and operationally, in the event of a fault. 

To purchase new, replacement payment kiosks would not have been cost effective, so Chesterfield Borough Council took the decision to go to tender to find a qualified supplier to take over the management, warranty and support of their existing kiosks. In addition, they were looking for the development of an online ‘portal’ they could access to give staff visibility of the kiosks performance, the ability to manage them, and to generate reports.

Action

EasyPay Network were delighted to have won the tender for this project early in 2020. We took initial steps to upgrade numerous internal hardware components, before developing and replacing the existing software and user interface with a bespoke solution. This included integration with Capita’s Income Management System and the AIM system used by Chesterfield Borough Council. 

COVID-19 has had a huge impact on normal day-to-day services and business operations for both the Council and the EasyPay Network. Delivering this project under lockdown conditions presented a lot of new challenges, but regular communication and operational transparency ensured that the project was delivered within COVID-19 guidelines.

EasyPay Network have provided improvements to our existing kiosks that should make the customer’s journey better, as well as to create efficiencies in our own day-to-day working. Remote access for supervisors is something we never had before, but now real-time visuals on our own PCs allow us to remotely monitor the kiosk statuses, freeing up availability to work on other tasks.

Christian Walton
Head of Customer Services
Chesterfield Borough Council

Solution

Chesterfield Borough Council now have their own bespoke payment kiosk software, user interface and online portal, with increased functionality and services for both the kiosk users and the Council Revenue Team. The kiosks are fully supported by our technical team, and operationally they will continue to provide exceptional value for the foreseeable future.  

Cost Saving

Making the decision to look for a provider to take over their existing payment kiosks rather than buying new machines has resulted in a large cost saving – the benefits of which will be seen across the Council’s budgets for the next 7 years. The Chesterfield Borough Council Revenue Team have increased their operational efficiencies and have streamlined the time spent on kiosk related tasks, resulting in an additional cost saving.

Almost all of our interaction has occurred during the impacts of the Coronavirus pandemic, but I have to say that I have found communication to be regular and clear, efforts to resolve issues first class, and overall professionalism to be excellent. EasyPay Network are a knowledgeable company who are forward thinking, looking at ways to make technology work for us and our customers.

Christian Walton
Head of Customer Services
Chesterfield Borough Council

Find out more about how EasyPay Network can support your Council or local authority with the installation and management of self-service kiosks, or contact us to book a demo.